Customer Stories

Philbrook Law Scales Multiple Offices with Ares

Matthew Philbrook scales multiple offices and delivered faster results without sacrificing quality.

Location: Portland, OR & Vancouver, WA
Year Founded: 2005
Number of Staff: 11-50
Website: philbrook-law.com

Matthew Philbrook

Founder & Managing Partner, Philbrook Law

About Philbrook Law

Philbrook Law is renowned in the Pacific Northwest legal scene, known for its relentless advocacy in personal injury and criminal defense. With offices in Washington and Oregon, the firm operates at a pace few can match. It manages a heavy caseload of complex files while maintaining the personal touch that has earned it hundreds of five-star reviews and millions in settlements.

Led by founding attorney Matthew Philbrook, the firm has handled thousands of injury claims, often taking on large insurers and high-stakes cases involving catastrophic injuries, trucking accidents, and wrongful death. Matthew has built a team of trial-ready attorneys and seasoned paralegals who approach each case with precision and urgency.

“We’ve had a great year. The firm is growing fast, and we’re proud of the quality of work we’re putting out, but that means efficiency becomes everything.”

The Challenge

Scaling Growth Without Losing Quality

With offices in two states and tons of active matters, Philbrook Law was juggling constant record review and demand prep. Even as the firm expanded, Matthew was determined to maintain the same level of excellence across every case file.

“There’s nothing worse than having your team feel behind. We were playing catch-up too often. Our attorneys were getting great results, but administrative work was taking over.”

The paralegal team, including new hires in Vancouver, faced hours of manual work reviewing medical records and refining demand drafts. It was clear the firm needed a partner that could help automate repetitive tasks while preserving the professional tone and credibility that define their brand.

The Solution

Automation That Matched Philbrook Law’s Standards

After onboarding with Ares, Matthew’s team quickly saw results. Using Ares’ medical record summarization and demand generation features, the firm could process files faster while maintaining their trademark attention to detail. When case files come in, paralegals upload them to Ares, which organizes and analyzes the records automatically, producing comprehensive, easy-to-review summaries.

"The most time-consuming part of our demands used to be medical summaries. Ares turned that around completely. The summaries are detailed, accurate, and give our staff a seamless starting point."

Philbrook’s team also appreciated the flexibility to edit tone and style, tailoring demands for cases of different magnitudes.

The Results

Faster Turnaround, Zero Quality Tradeoffs

With Ares powering demand drafting and medical summaries, Philbrook Law reclaimed hours formerly lost to formatting and manual review. The team is now free to focus more on strategy, depositions, and client care.

Cut medical records review time by 80% for active files.
Structured medical summaries link directly to supporting records and exhibits.
Demand drafts arrive template-ready for streamlined attorney review.
Scaled caseload capacity without sacrificing the quality clients expect.

What’s Next

Deepening Automation Beyond Demands

For Matthew, efficiency isn’t just about saving time. It’s about growth. By automating the most tedious parts of the litigation process, his attorneys and paralegals can focus more on client strategy, negotiation, and trial preparation.

"We’re always asking what’s next, how can we help our clients more, faster, and better. Ares is helping us do that."

The firm is now preparing to expand its use of Ares into litigation workflows, including deposition preparation and discovery automation, all while maintaining the client-centric values that built Philbrook Law’s reputation.

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